When creating a ticket please remember to include:
Details of your issue:
Your computer name i.e. ACMEWINX03
Screenshots of the error messages or the issue you are facing.

Ticket Priorities & Expectations
LOW - Response time typically within 3-5 business days.
Example: Minor loss of application functionality, How-to questions, Issue does not have a significant impact.
NORMAL - Response time typically within 1-2 business days.
Example: Unable to complete normal tasks; Applications still function, but there are some limitations that are not critical in the daily operation of the business; A workaround exists by using alternative methods
HIGH - Response time typically within 1 hour. 
Example: Service interruptions for some but not all users; Time sensitives issues; User’s PC does not turn on, or is unable to open critical applications.
CRITICAL - Response time typically within 30 minutes.
Example: All users are impacted; Business Operations are at a standstill

After Hours Emergencies
For high and critical priority tickets opened outside normal business hours, if you do not receive a response within 60 minutes, please call 630.686.9003 and leave a message indicating you have a high or critical priority issue you need assistance with. Please include your ticket number and a brief description of your issue.